If something's not right, we'll put it right.

What we accept

• It arrived damaged
• It has a print or quality fault
• It isn't what I ordered

Requests must be made within 14 days of delivery. Because every piece is printed especially for your order, we can't take returns if you've simply changed your mind.

How we put it right

Once we've accepted your return, you choose:

• A replacement, printed and delivered again
• A refund by InstaPay
• A refund to Vodafone Cash or another mobile wallet
• Store credit for the amount

Refunds

For a refund, the item comes back to us first. Return delivery costs the same as the delivery fee for your governorate and is taken off your refund. We send the refund as soon as the item reaches us, to your InstaPay address or wallet number.

For a replacement or store credit, we'll let you know if we need the item back.

How to ask for a return

1. 1Sign in and open the order. Ordered as a guest? Create an account with the email you used at checkout and your orders will be there.
2. 2Choose “Request a return”, pick what's wrong and tell us what happened. We may ask you for a photo.
3. 3We'll review it and get back to you to agree how to put it right.

Questions?

If you can't sign in or something else is wrong with your order, get in touch and include your order number.